Liability and terms

Celebrate With Cait Coastal Concierge provides concierge and setup services designed to enhance your stay. While every effort is made to ensure quality, accuracy, and timeliness, we are not liable for any damages, injuries, losses, or issues that may occur during or after the use of our services.

By booking with Celebrate With Cait, you agree to release and hold harmless the business and its owner from any liability related to your use of our services.

Once services have been completed and delivery or setup has been confirmed, Celebrate With Cait is no longer responsible for the condition, safety, or use of any items provided.

This includes, but is not limited to:

• Groceries and perishable items

• Decorations and setup materials

• Alcohol or specialty items

Clients assume full responsibility upon arrival or after service completion.

Celebrate With Cait will coordinate directly with the property owner, host, or rental company to obtain access details for service. While every effort will be made to secure timely entry, the Client acknowledges that property access is dependent on third-party cooperation. Celebrate With Cait is not responsible for delays, incomplete services, or inability to perform services due to:

• Delayed or lack of response from property owners or managers

• Incorrect or incomplete access information

• Changes to check-in times or property availability

• Denied early access to the property

If access to the property is not available at the scheduled service time, services may be delayed, adjusted, or rescheduled at the discretion of Celebrate With Cait. Additional fees may apply.

1. Booking Fee - A non-refundable flat booking fee is required to secure your reservation. Bookings are not confirmed until payment is received. Because concierge services require advance planning and coordination, this fee is non-refundable.
 

Bookings made within 5 days of service may be subject to a rush fee and are based on availability.
 

2. Grocery Orders - Clients are responsible for the full grocery total plus a 20% grocery coordination fee. Payment is due prior to check-in/service completion.
 

Celebrate With Cait handles grocery pickup, delivery, unpacking, organization, and in-home stocking.

3. Add-Ons & Specialty Purchases - For florals, décor, desserts, welcome baskets, or specialty items, payment may be required in advance. Approval of an estimate authorizes Celebrate With Cait to make purchases on the Client’s behalf.

4. Payment Method - Accepted payment methods include Venmo, Apple Pay and other approved platforms.

Because all concierge services require advance planning, coordination, scheduling, and preparation, the flat booking fee is non-refundable.
 

If grocery payment has already been submitted, the grocery portion may be refunded in accordance with store policies and timing of cancellation.

Requests made within 72 hours of your scheduled service may:

• Be subject to additional rush fees

• Be limited based on availability

• Not be guaranteed

Celebrate With Cait reserves the right to decline last-minute changes that cannot be reasonably accommodated.

In the event that a requested item is unavailable, out of stock, discontinued, or otherwise unable to be purchased at the time of service, Celebrate With Cait reserves the right to make reasonable substitutions.

Substitutions will be made based on:

• Availability at local stores

• Quality and similarity to requested items

• Budget alignment with original request

While every effort is made to match your preferences exactly, Celebrate With Cait is not responsible for specific brand availability or inventory limitations beyond our control.

Celebrate With Cait takes great care in handling all items, rentals, and setups within client spaces, including Airbnb properties, vacation rentals, and private homes. However, by booking services, the client acknowledges and agrees that they are fully responsible for the condition of the property before, during, and after service completion.

Celebrate With Cait is not liable for:

• Pre-existing damage to rental properties or venues

• Damage resulting from normal use of provided items or setups

• Claims made by third-party property owners, hosts, or rental companies

Any concerns regarding property condition, rules, or penalties imposed by a rental host are the sole responsibility of the client. We strongly recommend clients review all rental agreements and communicate any restrictions prior to service.

By booking services with Celebrate With Cait Coastal Concierge, you acknowledge that you have read, understood, and agreed to these terms and conditions.